Mitel Demonstrates the Power of Google Contact Center AI

Posted in : Communication, Mitel | April 17, 2019

A video demonstration of Mitel’s use of Google’s Contact Centre AI technology within their contact centre platform. For more information on

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In this video, Presenter, Patrick joins the guys at the Mitel booth to take a look at a demonstration of Google’s Contact Center AI technology. Matthew explains that Mitel have been partnering with Google for around a year to develop the capability of their AI technology within the contact centre environment. The demonstration incorporates two key features, the capabilities of a virtual assistant and Mitel’s premise of agent assist, where contact centre agents can be supported by AI knowledge tools.

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