Mitel Demonstrates the Power of Google Contact Center AI

Posted in : Communication, Mitel | April 17, 2019

A video demonstration of Mitel's use of Google's Contact Centre AI technology within their contact centre platform. For more information on

In this video, Presenter, Patrick joins the guys at the Mitel booth to take a look at a demonstration of Google’s Contact Center AI technology. Matthew explains that Mitel have been partnering with Google for around a year to develop the capability of their AI technology within the contact centre environment. The demonstration incorporates two key features, the capabilities of a virtual assistant and Mitel’s premise of agent assist, where contact centre agents can be supported by AI knowledge tools.