Contact Center
Turning cloud calling into smarter collaboration
Posted in : Centre de contact, Contact Center | November 30, 2023
Work smarter with Webex Calling Your employees, customers, and suppliers have big expectations when it comes to calling and collaboration experiences. More enterprises are working and sharing globally, and the number of remote workers continues to increase. Flexibility in communication at any time and from anywhere has become an expectation for both employees and customers. […]
Top 3 Reasons to Choose Webex for your Cloud Contact Center
Posted in : Contact Center | November 30, 2023
Providing exceptional customer experiences is vital. Webex Contact Center stands at the forefront, reshaping customer interactions for businesses of all scales. Here are the top three compelling reasons why Webex Contact Center emerges as the paramount solution for your cloud contact center requirements: 1. The tools you need and the experience your customers want Digital-First […]
Revolutionizing Contact Center Customer Satisfaction
Posted in : Contact Center | November 30, 2023
Unveiling the Power of Seamless Experiences and Digital-First Strategies In the world of contact centers, customer satisfaction is not just a goal but an ongoing pursuit for excellence. At Voysis, the approach to achieving customer delight is founded on seamless experiences and a digital-first strategy that prioritizes speed, convenience, and personalization. Defining Customer Satisfaction In […]
Artificial Intelligence in Contact Centers
Posted in : Contact Center | October 10, 2023
In the ever-evolving landscape of customer service, businesses are increasingly turning to cutting-edge technologies to enhance their contact center operations. Artificial Intelligence, Machine Learning, and Natural Language Processing have emerged as powerful tools that not only streamline processes but also elevate the overall customer experience. At the forefront of this AI revolution is Voysis, a […]
Moving Your Webex Contact Center to the Cloud
Posted in : Contact Center | September 18, 2023
Future proofing your webex contact center Unveiling the Next Era of Customer Interaction Your contact center is one of your most important interactions with current and potential customers. It’s likely that now is an ideal time to examine future technologies that can take your contact center to the next step. A great contact center […]