Centre de contact
Enhancing Enterprise Customer Service with Cisco’s Webex-Powered Omnichannel Contact Center Solution
Posted in : Centre de contact | January 17, 2024
In the dynamic landscape of customer service, large enterprises are constantly seeking innovative solutions that not only meet the demands of their clients but also empower their agents for increased productivity. Cisco’s Webex-powered Omnichannel Contact Center Solution emerges as a standout choice, revolutionizing the customer-agent interaction paradigm with the infusion of artificial intelligence (AI). In […]
Turning cloud calling into smarter collaboration
Posted in : Centre de contact, Contact Center | November 30, 2023
Work smarter with Webex Calling Your employees, customers, and suppliers have big expectations when it comes to calling and collaboration experiences. More enterprises are working and sharing globally, and the number of remote workers continues to increase. Flexibility in communication at any time and from anywhere has become an expectation for both employees and customers. […]
Efficiency Boost: Unveiling the Unified Power of Webex Contact Center Desktop in Microsoft Teams Channels
Posted in : Centre de contact | November 15, 2023
In the ever-evolving landscape of contact centers, seamless integration has become a key driver of efficiency and productivity. As organizations strive to streamline their communication and interaction handling processes, the integration of leading platforms like Webex Contact Center and Microsoft Teams has emerged as a game-changer. The latest advancement in this integration is the introduction […]