SimplyVoysis

Contact Center

An enhanced omnichannel solution that allows your agents to handle customer queries from different channels creating seamless communication.

Closing the gap between you and your customer

Being leaders in the contact center, Voysis provides you with experts to work along side your team, to better service your clients and support your contact center supervisors and agents.

Our SimplyVoysis Contact Center Solution provides efficient tools to increase your customer service level. With real-time stats, Contact center Supervisors can activate capabilities making your customers journey fluid and stellar.

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One platform, infinite capabilities

Contact Center Agent

SimplyVoysis Agent empowers
employees by simplifying call handling
and escalation, providing visibility of
queue statistics, and allowing them to
manage their ACD status.

Contact Center Supervisor

SimplyVoysis Supervisor is a powerful reporting and management interface.
This gives supervisors and team leaders relevant, real-time performance
information on agents and queues.

Call Recording
Use SimplyVoysis Call Recording for Quality Assurance

SimplyVoysis platform allows recording
of calls where supervisors can activate
and de-activate in real-time and access
to the call after 15minutes.

SimplyVoysis

Multimedia Contact Center

Using so many devices can be overwhelming, SimplyVoysis Multimedia Contact Center can simplify your employee journey.

SMS

Having a hard time managing all your client messages?

By activating SMS within SimplyVoysis Contact Center, two-way SMS conversations gives customers the ability to contact your agents no matter where they are.

Twitter

Social Media interaction is at an all time high

Respond to Tweets and Direct Messages from within SimplyVoysis Contact Center, provide a new route to engage with your customers.

Email

Is your email overflowing?

Route and measure it with SimplyVoysis Contact Center. Our contact center acts as a cockpit managing and controlling incoming email traffic, improving productivity and response times to your customers.

Web Chat

Consider your webchat just as important as a call

Provide your customers with a rich experience, canned responses, customized widget and easy copy paste format for your Java script website by integrating Web Chat with your overall voice solution SimplyVoysis.

CRM

Are you using Salesforce, Zoho, Microsoft Dynamics, SugarCRM, Zendesk or Agile CRMs?

Our SimplyVoysis CRM Connector will allow seamless integration with screen-pop incoming calls and outbound click to dial, queue profiling and journaling.

SimplyVoysis Keep My Place in Queue (KMPIQ)

Who likes being on hold?

Our SimplyVoysis Contact Center allows callers to request a call back rather than waiting on hold.