VoysisOne Webex Contact Center

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VoysisOne can modernize your company’s services all while providing best-in-class business phone solutions and unified communication options.

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VoysisOne Webex Contact Center

Smart, proactive, and personalized customer experiences

Omnichannel solution

All your customer interactions -voice, e-mail and chat -are unified, ensuring a seamless experience for your agents.

Intelligent AI routing
Intelligent AI collaboration

Offer your customers an intuitive, self-service conversational bot, seamlessly switch to an agent or a voice/video call.

Workforce Management

Offer supervisors, agents, and staffing analysts the ability to dynamically manage agent schedules, forecast and plan staffing based on trends.

All your unified communication needs in one solution
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Included Features

Cisco Webex Flow Designer

Collaborate and communicate with experts

Customization in your hands: Drag and drop flow control builder

  • Programmable
  • Extensible
  • Expression builder and parser
  • “Do it yourself”
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360°Customer Journey Analysis

Cross-channel and cross-system analytics

Providing you with information at every stage of the customer journey in your cloud and on-premise contact centers.As a result, you can optimize contact center operations to attract, retain and satisfy your customers.

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Workforce Optimization (WFO)

Offer contact center supervisors, agents, and staffing analysts the ability to manage and optimize

  • Agent schedules
  • Forecast + plan staffing based on trends
  • Ensure adherence to schedules

Quality Management (QM) helps customers measure agent efficiency and performance using tailored evaluation forms.

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MS Teams Integration

Full MS Teams Experience

Add calling to teams to increase productivity. Work on desktop and mobile to free your workforce. The native Teams calling experience is familiar to users. E911 Support.

  • Dial pad to make and receive calls
  • Speed dials
  • Voicemail
  • Call History
  • Contact integration with presence
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