
VoysisOne Webex Contact Center

VoysisOne can modernize your company’s services all while providing best-in-class business phone solutions and unified communication options.
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Smart, proactive, and personalized customer experiences
Omnichannel solution
All your customer interactions -voice, e-mail and chat -are unified, ensuring a seamless experience for your agents.
Intelligent AI routing
Intelligent AI collaboration
Offer your customers an intuitive, self-service conversational bot, seamlessly switch to an agent or a voice/video call.
Workforce Management
Offer supervisors, agents, and staffing analysts the ability to dynamically manage agent schedules, forecast and plan staffing based on trends.
Included Features


Collaborate and communicate with experts
Customization in your hands: Drag and drop flow control builder
- Programmable
- Extensible
- Expression builder and parser
- “Do it yourself”


Cross-channel and cross-system analytics
Providing you with information at every stage of the customer journey in your cloud and on-premise contact centers.As a result, you can optimize contact center operations to attract, retain and satisfy your customers.
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Offer contact center supervisors, agents, and staffing analysts the ability to manage and optimize
- Agent schedules
- Forecast + plan staffing based on trends
- Ensure adherence to schedules
Quality Management (QM) helps customers measure agent efficiency and performance using tailored evaluation forms.
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Full MS Teams Experience
Add calling to teams to increase productivity. Work on desktop and mobile to free your workforce. The native Teams calling experience is familiar to users. E911 Support.
- Dial pad to make and receive calls
- Speed dials
- Voicemail
- Call History
- Contact integration with presence