VoysisOne Webex Call Center

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VoysisOne solutions provide enterprise-grade, out-of-the-box ready capabilities that allow you to reimagine and customize a single, connected customer experience that will surpass expectations.

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Included Features

CX Essentials

Agent and Supervisor experience in the Webex App

Agents can easily select from multiple lines, join/unjoin queues, and set their status directly in the Webex App

  • Set availability and join/unjoin from call queues
  • Realtime views of call queues they are part of
  • Screen pop for call queue calls
  • Available on desktop or mobile devices
  • Digital Experiences (CY2024 H2)
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2 Agents can easily select from multiple lines, join/unjoin queues, and set their status directly in the Webex App

  • Set availability and join/unjoin from call queues
  • Realtime views of call queues they are part of
  • Screen pop for call queue calls
  • Available on desktop or mobile devices
  • Digital Experiences (CY2024 H2)
Book a Demo
All your unified communication needs in one solution
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CX Essentials

Effortless multi-line call management

Multi call window

This complement to the Webex App enables agents to easily manage a high volume of calls across multiple lines or queues from a compact desktop client.

Voice Queues

Easily manage customer calls with customizable messages, the ability for callers to request a call back, and rich routing options including skills-based routing.

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CX Essentials

Call queue analytics

Available in Control Hub, these real time and historical analytics dashboard give administrators insight into agent and queue performance for data-driven decision making.

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