
VoysisOne Webex Call Center

VoysisOne solutions provide enterprise-grade, out-of-the-box ready capabilities that allow you to reimagine and customize a single, connected customer experience that will surpass expectations.
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Included Features




Agent and Supervisor experience in the Webex App
Agents can easily select from multiple lines, join/unjoin queues, and set their status directly in the Webex App
- Set availability and join/unjoin from call queues
- Realtime views of call queues they are part of
- Screen pop for call queue calls
- Available on desktop or mobile devices
- Digital Experiences (CY2024 H2)


Effortless multi-line call management
Multi call window
This complement to the Webex App enables agents to easily manage a high volume of calls across multiple lines or queues from a compact desktop client.
Voice Queues
Easily manage customer calls with customizable messages, the ability for callers to request a call back, and rich routing options including skills-based routing.
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Call queue analytics
Available in Control Hub, these real time and historical analytics dashboard give administrators insight into agent and queue performance for data-driven decision making.
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