Posted in : All, Non classé | May 6, 2013

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Run a Call Center the Right Way

Customer satisfaction is paramount to the success of any business. Without a strong reputation with the people who will buy your products or services, there is no way to maintain profit and popularity over any significant span of time. That’s why you need your business to be receptive to customer questions, concerns, and suggestions. One of the most popular and effective ways of accomplishing this is through the use of a call center.

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Think about the businesses that you work with in your personal life – everyone has had to call a call center for their Internet or electric service or for an issue with a product or service that you recently purchased. If your business deals with a high volume of customers, a properly run call center can be absolutely vital. Mitel Customer Interaction Solutions (CIS) offers a comprehensive Contact Center Solutions (CCS) system with multiple modules that help you manage a comprehensive call center. By selecting from a pool of customizable modules, you and/or your clients will be able to tailor the call center solution to the specific business environment in which it will be placed. Examples of CCS modules include:

  • Mitel 3300 ICP Automatic Call Distribution – This tool supports full automatic call distribution through sophisticated and resilient technology.
  • Mitel Contact Center Management – The Contact Center Management tool supports reporting, forecasting, and monitoring for call centers of any size.
  • Mitel Multimedia Contact Center – This software supports automatic call distribution for e-mail, fax, voicemail, SMS, web chat, and walk-in.

These are just a few of the numerous examples of customizable tools that Mitel offers for call center solutions. Read more on Mitel contact center solutions!

Get all the telephony functionalities you need for one low monthly price