Technical Account Manager

As Technical Account Manager, you will:

  • Update current client list
  • Respond to incoming requests from current clients and business partners and respond in a timely manner
  • Coordinate appointments and schedule meetings with current clients
  • Assess the business potential of existing clients
  • Follow up with current clients (comments, feedback, questions, etc.)
  • Manage the daily relationship with existing customers
  • Maintain up-to-date information in CRM
  • Provide clients with technical feedback
  • Be available and provide support for client escalations
  • Coordinate and present at annual seminars (demo/upgrade)
  • Ability to sell banked hours / Sell MACs
  • Take part in monthly/trimestral conference calls
  • Support Sales with demo of products.
  • Escalation and engaging Mitel TAM and Voysis L3

**Please note, as this is a new role, the duties and responsibilities might be adjusted.**


  • Technical Bachelor's degree, DEC or equivalency completed
  • Technical Mitel knowledge an asset
  • Experience as a Solutions’ Architect
  • MiContact Center Knowledge an asset
  • MiCollab knowledge an asset
  • 1-2 years’ experience in customer service, business development, sales an asset
  • Experience with Toronto clientele an asset
  • Fully bilingual in both oral and written (French-English) - Mandatory
  • Excellent computer skills (MS Office, Sales Force, etc.)
  • Good knowledge of telecom products: IP phone systems, cloud solutions, mobility, contact call center, recording etc.

Personal qualities

  • Autonomous, good judgment, organized
  • Motivated and determined
  • Ability to work under pressure

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