Non classé

SimplyVoysis Contact Centre

Posted in : Non classé | June 20, 2022

Contact Centre Agent SimplyVoysis Agent empowers agents by simplifying call handling and escalation, providing visibility of queue statistics and allowing them to manage their ACD status. Contact Centre Supervisor SimplyVoysis supervisor is a powerful reporting and management interface. This gives supervisors and team leaders relevant, real-time performance information on agents and queues. Call Recording Our […]

SimplyVoysis Contact Centre

Posted in : Non classé | June 20, 2022

Contact Centre Agent SimplyVoysis Agent empowers agents by simplifying call handling and escalation, providing visibility of queue statistics and allowing them to manage their ACD status. Contact Centre Supervisor SimplyVoysis supervisor is a powerful reporting and management interface. This gives supervisors and team leaders relevant, real-time performance information on agents and queues. Call Recording Our […]

Integrating Microsoft teams with Simply1 w/ Cisco Webex

Posted in : Non classé | December 2, 2020

A Cisco WebEx and Microsoft Teams integration solution at your fingertips Current market needs have led to different unified collaboration tools to integrate their most useful features and provide the end-user with a solution across unified communication channels. One of the most efficient examples is seen with the Microsoft Teams and Cisco WebEx integration on […]

Voysis use Obkio for Network Performance Monitoring

Posted in : Cloud Telephony, Communication, Non classé | February 19, 2020

SimplyNPMNetwork Performance Monitoring : NPM : It’s continuous monitoring by sending synthetic traffic from decentralized agents to establish a performance baseline and history. –  Advantages : –  – Increasing proactivity : Network Performance Monitoring let IT pros work on issues before they affect end-users. – Synthetic Traffic : This light traffic is non-intrusive and very […]

Word of the month : Team Player

Posted in : Non classé | July 29, 2019

Together Everyone Achieves More In order to be a good team player, one must actively listen to the ideas and concerns of thy peers. By being a team player, one should resist selfish temptations and act in congruence with the rest of the team. Team players shall provide constant support to the team in order […]