Run a Call Center the Right Way Customer satisfaction is paramount to the success of any business. Without a strong reputation with the people who will buy your products or services, there is no way to maintain profit and popularity over any significant span of time. That’s why you need your business to be receptive […]
Business telephone systems are crucial to the productivity and accessibility of every employee. Both internal and external calls are a constant need and require sophisticated tools to support them. With that said, many hard-wire phone systems can take a long time to replace, can be expensive, and can potentially hold back productivity for periods of […]
As the world of technology has grown at an alarming rate over the last twenty to thirty years, everyone from casual users to enterprise-grade businesses have found themselves with a bit of a conundrum on their hands. With technology spanning outwards to a wide range of devices to accomplish numerous tasks and then back inwards […]
Sometimes, a phone call just isn’t enough. In the world of business communication, it is fundamental that you have the proper tools at your disposal to support the potential need for multi-party discussions with participants located in remote areas. The conference call is one opportunity, but the more people you have on the line the […]
Virtualization is a hot topic in the world these days. We’re moving everything we can to digital formatting and cloud storage, from books and publications to services and business practices. However, some functions and features are less easy to virtualize. Voice telephony, for example, is difficult to translate into the virtual world as it has […]
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